Support

How can we help?

Questions about your order, shipping, returns, or which HaloFlow model is right for you? Send us a message.

Support that feels simple.

For the fastest help, include your order number and the email used at checkout.

Response time We usually respond within 24–48 hours.
Order help Include your order number so we can help faster.

Quick answers

How long does shipping take?

Orders are processed within 1–3 business days. Standard delivery usually takes 7–14 business days depending on destination and carrier conditions.

Can I return my shower head?

We accept 30-day returns on unboxed items in original condition. Used shower heads are final sale unless defective or damaged.

Will it fit my shower?

HaloFlow shower heads are designed to fit most standard shower connections.